SHIPPING & RETURNS

 

SHIPPING - FREE 'STANDARD'  UK AND INTERNATIONAL DELIVERY SERVICE.

PLEASE NOTE - last day for christmas delivery is december 21st 

PLUS 24 HOUR DELIVERY SERVICE AVAILABLE IN UK MAINLAND ONLY-(MON - FRI ONLY ) : £8

 

ALL ITEMS ARE SHIPPED FROM OUR HQ BASED IN MANCHESTER UK USING PARCEL FORCE WORLDWIDE TRACKED DELIVERY.

WE WILL ENDEAVOUR TO DISPATCH THE SAME WORKING DAY (MON-FRI) IF ORDERED BEFORE 12 NOON GMT. OTHERWISE, ORDER WILL BE DISPATCHED THE NEXT WORKING DAY. INTERNATIONAL DELIVERY (NON UK) WORKING DAYS ARE SUBJECT TO DELIVERY COUNTRY.

 

RETURNS & EXCHANGES

SHIPPING COSTS WILL NOT BE REFUNDED BY US, UNLESS AN ERROR WAS MADE UPON DELIVERY. ITEMS MUST BE RETURNED TO US WITHIN 14 DAYS OF THE CUSTOMER RECEIVING THE GOODS. ALL PRODUCTS MUST BE UNUSED AND UNWORN UPON RETURN. 

UNDER THE UNITED KINGDOM'S DISTANCE SELLING REGULATIONS YOU HAVE THE RIGHT TO CANCEL YOUR ORDER FOR ANY ITEM PURCHASED FROM WWW.AKIOFOOTWEAR.COM FOR A FULL REFUND. ORDER CANCELLATIONS MUST BE MADE IT WRITING, QUOTING YOUR ORDER NUMBER, WITHIN 7 WORKING DAYS OF ORDERING THE GOODS TO INFO@AKIOFOOTWEAR.COM. IF HOWEVER YOUR ORDER HAS ALREADY BEEN PROCESSED, YOU WILL NEED TO RETURN THE ORDER TO US.

PLEASE NOTE:

OUR PRICES DO NOT INCLUDE CUSTOMS FEES OR OTHER ADDITIONAL TAXES THAT MIGHT APPLY TO CUSTOMERS IN NON-EU COUNTRIES.

THE ITEM IS YOUR RESPONSIBILITY UNTIL IT REACHES US. FOR YOUR OWN PROTECTION, WE RECOMMEND THAT YOU SEND THE PARCEL USING A DELIVERY SERVICE THAT INSURES YOU FOR THE VALUE OF THE GOODS. THE COST OF RETURNING THE ITEM TO US IS YOUR RESPONSIBILITY. THE PARCEL CAN TAKE UP TO 7 WORKING DAYS TO BE RETURNED TO OUR WAREHOUSE, UNLESS SENT VIA SPECIAL DELIVERY. IF THE ITEM YOU RECEIVED IS NOT WHAT YOU ORIGINALLY ORDERED, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM QUOTING YOUR ORDER NUMBER, YOUR NAME AND ADDRESS, DETAILS OF THE PRODUCT AND THE REASON FOR RETURN, AND WHETHER YOU REQUIRE A REFUND OR A REPLACEMENT. WE WILL THEN ADVISE ON HOW TO PROCEED WITH THE RETURN.

IF A DISCOUNT WAS APPLIED TO THE ORIGINAL ORDER, THE AMOUNT REFUNDED WILL BE ADJUSTED TO ALLOW FOR THE REVISED ORDER VALUE AND APPROPRIATE DISCOUNT LEVEL. THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

FOR ALL RETURNS QUERIES AND INFORMATION, PLEASE EMAIL OUR CUSTOMER SERVICE TEAM WITH YOUR FULL NAME, ADDRESS AND ORDER NUMBER, AND WE'LL GET BACK TO YOU AS SOON AS POSSIBLE.

INFO@AKIOFOOTWEAR.COM